Best Practices
8 min
Welfare Check-Ins: Keeping Lone Workers Connected and Safe
When guards work alone, regular check-ins ensure someone notices if something goes wrong. Here's how to implement welfare checks without creating busywork.
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Best Practices
Best Practices
Proven strategies and methodologies for running world-class security operations.
Best Practices
12 min
Rolling Out GPS Tracking Without Losing Your Team's Trust
Location tracking can improve accountability and safety—but it can also backfire. This guide covers the privacy policies, communication strategies, and technical settings that make the difference.
Best Practices
9 min
Night Patrol: Staying Safe and Effective on Overnight Shifts
Working the night shift brings unique challenges—fatigue, isolation, reduced visibility. This guide covers practical strategies for staying alert and handling incidents when you're on your own.
Best Practices
10 min
How Security Companies Cut Overtime Costs by 30% or More
Overtime is one of the biggest profit killers in contract security. Here are the scheduling strategies and tools that help companies bring labor costs under control.
Best Practices
11 min
How to Write Security Incident Reports That Actually Get Read
Most incident reports are either too brief or too verbose. This guide covers the structure, details, and writing style that makes reports useful for clients and legal proceedings.
Best Practices
9 min
Client Reporting That Proves Your Value: A Template-Based Approach
The reports you send clients determine whether they renew. Here's how to structure weekly and monthly reports that demonstrate the value of your security service.
Best Practices
16 min
Building a Security Guard Training Program: A Complete Framework
New hire orientation, site-specific training, ongoing development—here's how to build a training program that reduces turnover and improves performance.
Best Practices
11 min
How to Reduce Security Guard Callouts: 9 Strategies That Work
Last-minute callouts disrupt operations and frustrate clients. These proven strategies help reduce no-shows and build a more reliable workforce.
Best Practices
9 min
Holiday Retail Security Staffing: Preventing No-Shows During Peak Season
The holiday rush is when you need full coverage—and when callouts spike. Build schedules and incentives that keep your retail security teams showing up.
Best Practices
12 min
Cutting Guard Turnover: Retention Strategies That Work
With industry turnover exceeding 100% annually, keeping good guards is a competitive advantage. Here's what successful security companies do differently.
Best Practices
14 min
How to Hire Security Guards: Recruiting, Screening, and Onboarding
Finding qualified guards is harder than ever. This guide covers where to recruit, what to look for in interviews, and how to onboard new hires effectively.
Best Practices
15 min
Where to Place Guard Tour Checkpoints: 30+ Strategic Locations
Checkpoint placement determines patrol effectiveness. This comprehensive guide covers interior points, exterior points, high-risk areas, and spacing strategies.
Best Practices
10 min
How to Conduct a Security Post Inspection
Regular post inspections ensure guards have what they need and sites meet standards. This checklist covers equipment, documentation, and site condition reviews.
Best Practices
12 min
Writing Effective Post Orders: Site-Specific Instructions That Work
Good post orders prevent confusion and ensure consistent service. Learn how to write clear instructions covering duties, emergency procedures, and client expectations.
Best Practices
11 min
Essential Equipment for Security Guards: A Complete Gear Guide
From flashlights to body cameras, the right equipment makes guards more effective. This guide covers must-have gear, optional tools, and procurement strategies.
Best Practices
13 min
Body Cameras for Security Guards: Benefits, Policies, and Best Practices
Body-worn cameras protect guards, deter incidents, and provide evidence. This guide covers camera selection, recording policies, and data management.
Best Practices
9 min
Security Guard Uniforms: Professional Appearance Standards
Uniforms affect how guards are perceived by the public and clients. This guide covers uniform policies, supplier selection, and maintaining professional appearance.
Best Practices
10 min
How Customer Service Affects Your Security Business
Security is a service business. How your team handles client communication, complaints, and requests directly impacts contract renewals and referrals.
Best Practices
11 min
Handling Client Complaints: A Security Manager's Guide
Complaints are inevitable. How you handle them determines whether clients stay or leave. This guide covers response protocols and service recovery strategies.
Best Practices
12 min
Security Shift Handoff SOP: A Complete Template for Seamless Transitions
Poor shift handoffs lead to missed incidents and security gaps. This step-by-step SOP template ensures critical information transfers between guards every time.
Best Practices
15 min
Patrol Procedures Protocol: Standard Operating Procedures for Guard Tours
A comprehensive patrol protocol covering checkpoint sequences, observation techniques, documentation requirements, and response procedures for security officers.
Best Practices
10 min
Daily Activity Report Template: Professional Documentation for Security Teams
A structured template for daily security reports that captures all essential information—incidents, observations, maintenance issues, and patrol completion.
Best Practices
14 min
Visitor Management SOP: Procedures for Screening, Logging, and Escorting
A complete visitor management protocol covering pre-registration, ID verification, badge issuance, escort requirements, and visitor departure procedures.
Best Practices
9 min
Lost and Found Property Procedure: Chain of Custody Template
Standard procedures for handling lost and found items—documentation, secure storage, owner verification, and disposition after holding periods expire.
Best Practices
12 min
Key Control Policy: Issuance, Tracking, and Recovery Procedures
A comprehensive key management policy covering master key systems, electronic access credentials, key logs, and procedures for lost or unreturned keys.
Best Practices
11 min
Parking Enforcement Procedures: Citations, Towing, and De-escalation
Standard operating procedures for parking control—violation documentation, warning and citation processes, towing authorization, and handling confrontational situations.