Video Calls: Face-to-Face When You Need It
Sometimes push-to-talk isn't enough. Our new video calling feature lets supervisors and guards connect face-to-face for briefings, incident response, and complex coordination.
Push-to-talk is fast. Chat is documented. But sometimes you need to see someone's face—to show them what you're seeing, to read their expression, to have a real conversation.
Video calling in TeamMap supports complex incidents, training, and troubleshooting. Share your camera with dispatch during incidents, run group calls with up to 8 people, and adapt video quality to connection strength.
When Video Makes Sense
Video calling isn't for every situation. It shines when:
- Complex incidents: Show dispatch what you're dealing with instead of trying to describe it.
- Training and briefings: Remote team meetings with face-to-face interaction.
- Supervisor check-ins: More personal than a text, faster than driving to site.
- Technical troubleshooting: Show the problem instead of explaining it.
How It Works
Video calls work like any other communication in TeamMap:
- Open a chat with the person or group you need
- Tap the video call button
- Recipients get a notification to join
- Call connects—you're live
Calls work on WiFi or cellular. The app automatically adjusts video quality based on connection strength.
Group Calls
Need multiple people? Group video calls support:
- Up to 8 participants on a single call
- Grid view showing all participants
- Active speaker highlighting
- Mute controls for each participant
Camera Sharing During Incidents
During an active incident, a guard can share their camera feed with dispatch or supervisors:
- Switch between front and rear cameras
- Supervisors see what the guard sees in real-time
- Guidance can be more specific and accurate
- Documentation of the scene as it happens
Privacy and Recording
Video calls are not recorded by default. If your organization enables recording for compliance purposes, all participants are notified when recording is active.
Bandwidth Considerations
Video uses more data than voice. For guards on limited data plans:
- Audio-only option is always available
- Video quality adapts to connection speed
- WiFi is preferred when available
Getting Started
Video calling is available now for all TeamMap users. The video button appears in any chat conversation. Make sure guards have granted camera and microphone permissions to the app.
Video Call Features
- Up to 8 participants in group calls
- Switch between front and rear cameras
- Adaptive video quality based on connection
- Audio-only fallback for limited data plans
Key Takeaways
- Video shines for complex incidents—show dispatch what you see
- Camera sharing during incidents improves guidance accuracy
- Calls adapt to connection strength automatically
- Privacy first: recording only when enabled, all participants notified
Written by
TeamMapTeam
TeamMap builds modern workforce management tools for security teams, helping companies track, communicate, and coordinate their field operations.
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