Offline Mode Operations: TeamMap Procedures for Low-Connectivity Areas

Not every site has reliable connectivity. Basements, remote properties, construction sites, and parking garages often have dead zones. TeamMap's offline mode ensures security operations continue when the network doesn't—syncing data automatically when connectivity returns.

Offline Capabilities

What Works Offline

Offline Indicators

TeamMap shows connectivity status:

• Green indicator: Online, all features available
• Yellow indicator: Weak connection, may have delays
• Red indicator: Offline, limited features
• Sync pending badge: Shows items waiting to upload

Preparing for Offline Operations

Before Going Offline

When you know you'll be in a low-connectivity area:

1. Sync while online: Ensure app has downloaded latest data
2. Download maps: Cache map tiles for offline area
3. Review tasks: Know what's assigned before losing connection
4. Charge device: Offline mode uses more battery
5. Test NFC: Verify checkpoint scanning works

Site-Level Preparation

• Identify known dead zones on property
• Document which areas have connectivity issues
• Establish rally points with signal for check-ins
• Consider WiFi extenders for critical areas
• Have backup communication plan (radio, landline)

Operating While Offline

Checkpoint Scanning

NFC scanning works fully offline:

1. Scan checkpoint as normal
2. Confirmation vibration/sound confirms local save
3. Timestamp and location recorded on device
4. Badge shows "pending sync"
5. Data uploads when connectivity returns

Creating Incident Reports

1. Open Forms even while offline
2. Complete all fields as normal
3. Capture photos (stored locally)
4. Submit form—saves to device
5. Report uploads when back online

What to Do When Offline

• Continue patrols and checkpoint scanning
• Document incidents with photos and forms
• Note observations for later entry
• Return to coverage area periodically for sync
• Use backup communication if urgent matter arises

What NOT to Do When Offline

• Don't assume messages are sending
• Don't expect real-time dispatch
• Don't rely on voice communication through app
• Don't ignore urgent situations—use backup comms

Data Synchronization

Automatic Sync

When connectivity returns, TeamMap automatically:

1. Detects network connection
2. Uploads pending checkpoint scans
3. Uploads pending forms and photos
4. Uploads buffered GPS points
5. Downloads new tasks and messages
6. Clears pending sync indicator

Manual Sync

Force a sync by:

• Pull down to refresh on main screens
• Tap sync button in settings
• Close and reopen app

Sync Conflicts

Rarely, offline data may conflict with server data:

• TeamMap preserves all data—nothing is lost
• Conflicts flagged for review
• Most recent timestamp usually wins
• Manual review available if needed

Backup Communication Procedures

When App Communication Fails

Emergency Procedures

For emergencies in dead zones:

1. Ensure personal safety first
2. Move toward signal if possible while maintaining safety
3. Use radio if available
4. Use personal cell phone if no radio
5. Find landline (many buildings have emergency phones)
6. Send another guard to get help if necessary

Troubleshooting Offline Issues

App Not Syncing

• Verify network connection (try browser)
• Check WiFi is connected (not just showing bars)
• Force close and reopen app
• Toggle airplane mode off/on
• Restart device if persistent

Data Not Appearing After Sync

• Wait a few minutes for processing
• Pull to refresh on relevant screen
• Check for error notifications
• Verify with supervisor that data uploaded

Preventing Offline Issues

• Keep app updated
• Don't force-quit app unnecessarily
• Ensure battery optimization disabled for TeamMap
• Clear app cache if storage is full
• Sync before entering known dead zones