New Dashboard Features: Custom Reports and Analytics

The number one question property managers ask: "How do I know your guards are actually doing their jobs?" Until now, answering that meant pulling data from three different screens and building a spreadsheet. The new analytics dashboard puts it all in one place.

Why This Matters for Contract Retention

Most security contracts don't get cancelled because of a single incident. They get cancelled because the property manager never sees proof the service is working. They pay $15,000 a month and have no idea if guards are completing patrols, responding to calls, or sitting in their car.

The analytics dashboard exists to make that proof automatic. Not as a surveillance tool for micromanaging guards—as a client communication tool that demonstrates value without anyone spending hours building reports.

What You Can Track

The dashboard breaks into four main areas, each answering a different operational question:

• Patrol completion rates — what percentage of scheduled checkpoints were scanned, by site and by officer. If Site A expects 12 checkpoints per shift and only 8 are getting scanned, you see that immediately.
• Response times — when an incident is reported, how long until a guard acknowledges it and how long until they arrive. Track this over time to spot trends.
• Incident trends — incident counts by type (medical, trespass, property damage), by location, by time of day, by day of week. Patterns become obvious when you can see three months of data on one chart.
• Officer activity — hours worked, checkpoints scanned, incidents responded to, forms submitted. Not to rank guards against each other—to spot when someone needs additional training or when a site is chronically understaffed.

Everything filters by date range, site, team, or individual. Pull up just Building C for the last 30 days, or compare all sites side-by-side.

Automated Client Reports

The real win is automated reports. Set them up once, and they generate and email as PDFs on whatever schedule you want—daily for demanding clients, weekly for most, monthly for hands-off ones.

Pick a template, choose which metrics to include, add the client's email, and set the schedule. From that point forward, your client gets a professional report without anyone on your team touching it. The report shows their specific sites only—they never see data from your other clients.

For operations managers who spend Friday afternoons building reports in Excel, this is the feature that gives you your weekends back.

Data Export

All dashboard data exports to CSV. Use it for payroll reconciliation (compare hours tracked in TeamMap against your payroll system), for custom reports that go beyond our templates, or for feeding data into your accounting software.

Getting Started

The dashboard is live now for all plans. Start with patrol completion rates—that's the metric clients care about most. Set up one automated weekly report for your biggest client and see how they respond. Most companies find that proactive reporting changes the client relationship from "prove it" to "we trust you."