What's New in Push-to-Talk 2.0
We redesigned our voice communication system with lower latency, better audio quality, and improved reliability in low-signal areas. Here's what changed and why.
Voice communication is critical for security teams. When an officer needs backup, every second matters. That's why we rebuilt our push-to-talk system from the ground up.
Push-to-Talk 2.0 delivers lower latency, better noise reduction, improved reliability on weak signals, and better battery life. Works over cellular or WiFi—no special radio equipment needed.
What Changed
The previous system worked, but it had limitations that became more apparent as teams relied on it more heavily. Audio quality degraded in noisy environments. There was noticeable delay between pressing the button and the message going out. Low-signal areas caused dropped transmissions.
Push-to-Talk 2.0 Improvements
- Lower latency: Messages transmit faster, reducing the delay that made conversations awkward.
- Better audio processing: Background noise reduction makes messages clearer, especially outdoors or in busy areas.
- Improved reliability: Better handling of weak cellular signals with automatic retry and message queuing.
- Battery optimization: The new architecture uses less power, extending device battery life.
How It Works
Push-to-talk operates over cellular data or WiFi—no special radio equipment needed. Officers use their existing smartphones. Messages go to the channel instantly, and everyone subscribed to that channel hears them.
You can create channels for different purposes: a site-specific channel, an all-hands channel for emergencies, a supervisor channel for coordination. Officers can switch between channels as needed.
When to Use Push-to-Talk vs. Text
Voice is faster for urgent communication but creates noise for routine updates. A good rule of thumb:
- Use voice for emergencies, time-sensitive coordination, and situations where you need immediate confirmation.
- Use text for routine check-ins, non-urgent updates, and anything that needs a written record.
Getting Started
If you're already using TeamMap, Push-to-Talk 2.0 is available now. The update happens automatically—no action required. You'll notice the improved audio quality and responsiveness immediately.
The update is live now — no action needed on your end.
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