Introducing the Client Portal: Real-Time Visibility for Property Managers
Give your property managers 24/7 access to patrol verification, incident reports, and guard locations. Build trust and reduce support calls with transparent security operations.
Property managers want to know their security service is actually happening. The Client Portal gives them 24/7 access to live guard locations, patrol verification, and incident reports—building trust through transparency.
The Client Portal lets property managers see exactly what their security team is doing: real-time GPS tracking, verified patrol checkpoints, incident reports with photos, and direct communication channels.
The Transparency Problem
Contract security has a trust problem. Property managers pay for patrols they rarely see. When something goes wrong, the first question is always: "Where was my guard?"
Traditional reporting—paper logs, end-of-shift summaries, weekly emails—doesn't cut it anymore. Clients want real-time visibility. They want proof, not promises.
What the Client Portal Offers
Key Features
- Live GPS Tracking: See exactly where guards are, in real-time. Know when they arrive at the property and where they patrol.
- Patrol Verification: NFC checkpoint scans prove patrol completion. Clients see timestamped records of every checkpoint hit.
- Incident Reports: Get instant notifications when incidents occur. Reports include photos, timestamps, and detailed notes.
- Direct Communication: Message the security team directly through the portal. Request extra patrols or report concerns.
- Performance Dashboards: Track patrol completion rates, response times, and incident trends over time.
How It Helps Security Companies
The Client Portal isn't just for clients—it's a business tool for security companies.
When clients can see what's happening in real-time, support calls drop significantly. No more "where's my guard?" questions—they can check the portal themselves.
Transparency builds trust. Security companies using client portals report higher retention rates and fewer complaints. When clients can verify service quality themselves, they're more likely to renew contracts and refer new business.
It also protects against unfounded complaints. GPS tracks and checkpoint scans provide objective proof of patrol completion. When disputes arise, the data speaks for itself.
What Clients See
The Client Portal is designed to be simple and focused. Property managers don't need operational complexity—they need answers to basic questions:
- Are guards on my property right now?
- Did patrols happen on schedule?
- Were there any incidents?
- How do I reach my security team?
The portal answers these questions clearly, without overwhelming non-security users with operational details.
Privacy and Access Control
Security companies control exactly what clients can see. Some may share full GPS tracks; others may only show checkpoint completions. Guard personal information is never exposed.
Access is managed per-client—HOA board members see their community, retail managers see their stores. No cross-client visibility.
No Cost to Property Managers
The Client Portal is included in the security company's TeamMap subscription. Property managers get free access through their security provider—it's a value-add that differentiates modern security companies from traditional operators.
Getting Started
If you're a property manager and your security company doesn't offer this level of transparency, ask them about it. Better yet, recommend TeamMap to your security provider. Many security companies appreciate when clients request better technology.
If you're a security company looking to differentiate your service, the Client Portal is a powerful tool for winning and retaining contracts. Schedule a demo to see how it works.
Ready to Bring Transparency to Your Security?
- Property managers: Recommend TeamMap to your security company
- Security companies: Schedule a demo
Written by
TeamMapTeam
TeamMap builds modern workforce management tools for security teams, helping companies track, communicate, and coordinate their field operations.
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