A security operations center doesn't require an enterprise budget. This guide covers the practical steps to build monitoring capability for a mid-size security operation.
Building a SOC requires defining scope, physical setup, software systems, trained operators, and documented procedures. Start small with your own sites, add daytime hours first, then scale gradually once reliability is proven.
Defining Your Scope
Before buying equipment, define what your SOC will actually do:
- Monitoring: Which sites? What systems? Cameras, alarms, GPS tracking?
- Hours: 24/7 or specific high-risk periods?
- Response: Observation and dispatch, or direct field coordination?
- Clients: Internal sites only, or customer-facing monitoring services?
Start focused. A small SOC that works well is better than an ambitious one that's unreliable.
Physical Setup
The space matters less than you think:
- Displays: Enough monitors to show critical feeds without constant switching. 4-6 screens is typical for one operator.
- Ergonomics: Operators sit for hours. Invest in good chairs and proper desk height.
- Lighting: Avoid glare on screens. Dim but not dark.
- Backup power: UPS for computers and network equipment at minimum.
Software and Systems
The core platform needs to:
- Aggregate camera feeds from multiple sites
- Display alerts from alarm systems
- Track field officer locations
- Log all activity and response
- Communicate with field personnel
You can assemble this from separate tools or use an integrated platform. Integration reduces operator workload but costs more upfront.
Staffing
SOC operators need different skills than field guards:
- Comfort with technology and multiple screens
- Ability to stay focused during quiet periods
- Clear communication for dispatching and reporting
- Judgment about when to escalate
Don't assume field experience translates to SOC effectiveness. Some great guards struggle with desk work. Some people who wouldn't last a night shift excel at monitoring.
Procedures
Document everything:
- What to do when an alarm comes in
- How to verify versus false alarm
- When to dispatch versus observe
- Escalation contacts for each client
- Shift change handoff process
Procedures should be specific enough that a new operator can follow them, but not so rigid that they prevent good judgment.
Starting Small
A phased approach reduces risk:
Every new site or system adds complexity. Grow at a pace you can support reliably.
Key Takeaways
- Define scope first: what sites, systems, hours, and whether client-facing
- Physical setup: 4-6 monitors per operator, ergonomic chairs, backup power
- SOC operators need different skills than field guards—tech comfort and focus
- Document procedures specific enough to follow, flexible enough for judgment
- Start small with your own sites before scaling to clients
Written by
TeamMapTeam
TeamMap builds modern workforce management tools for security teams, helping companies track, communicate, and coordinate their field operations.
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